Online Store

Please read all sections of this Legal Notice before using this website. The following terms are binding on any user of the website.

The purpose of this text is to explain in detail the features of this website and to provide information related to the owner of the website and the purpose of its contents.

IDENTIFICATION INFORMATION

This Legal Notice regulates the use of the services of the website https://www.zypho.pt/ and provides the following information:

Name of the company: ZYPHO S.A.

Address: Tower Plaza I, Via Eng. Edgar Cardoso 23, 5º H

4400-676 Vila Nova de Gaia

Email address: b2b.portugal@aliaxis.com

VAT number: 509221785

Business hours: from 09:00AM to 18:00PM

USE OF THE WEBSITE AND USER OBLIGATIONS.

The user undertakes to use the website, its content and services without infringing current legislation, generally accepted uses and public order. The use of the website for illicit or harmful purposes against ZYPHO S.A. or a third party, which could cause damage or in any way impede the normal use of the website, is strictly prohibited.

ZYPHO S.A. guarantees that the content and services offered on the website respect the principle of human dignity, the protection of minors and children, and non-discrimination on the grounds of race, sex, religion, opinion, nationality, disability or any other personal or social aspect.

These General Terms of Use of the website do not grant the user any right to use, alter, exploit, reproduce, distribute or publicly communicate the contents of the website other than those expressly provided for herein.

The contents (information, sound and/or image files, photographs, designs, etc.) featured on the website are either the property of ZYPHO S.A. or ZYPHO S.A. has been duly authorised by their rightful owners to distribute them.

ZYPHO S.A. undertakes not to engage in misleading advertising therefore prohibits the following:

Use for any commercial or advertising purposes other than those expressly authorised.
Reproduction, publication, distribution or modification, in whole or in part, unless prior written authorisation has been obtained from the legitimate owners or it is legally permitted.
Any infringement of the rights of ZYPHO S.A. or the legitimate owners.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The user acknowledges and accepts that all industrial and intellectual property rights over the contents and/or any other elements included on the website belong to ZYPHO S.A. or ZYPHO S.A. is duly authorised to distribute them on this website.

Should a user or third party consider that their legitimate intellectual property rights have been infringed due to the inclusion of specific content on the website, they must notify ZYPHO S.A., indicating:

Identification of the owner of the allegedly infringed rights, or, if the claim is made by a third party other than the complainant, indication of the authority by which the complainant is represented.
Indication of the content protected by intellectual property rights and its location on the website, accreditation of the indicated intellectual property rights and an express declaration in which the complainant accepts responsibility for the accuracy of the information provided in the notification.

LINKS

This website provides links to other websites and content owned by third parties.

The sole purpose of the links is to provide the user with the opportunity to access these links. ZYPHO S.A. shall under no circumstances be held responsible for the results that the user may obtain by accessing said links.

Any user who intends to establish a technical link from their website to this website must obtain prior written authorisation from ZYPHO S.A.. The establishment of a link in no way implies the existence of any relationship between ZYPHO S.A. and the owner of the site on which the link is established, nor does it imply the acceptance or approval by ZYPHO S.A. of its contents or services.

The website on which the link is established shall not contain any trademarks, names, logos, slogans or other distinctive signs belonging to ZYPHO S.A., except those expressly authorised.

UNILATERAL MODIFICATION AND DURATION

ZYPHO S.A. reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as this Legal Notice.

DISCLAIMER OF WARRANTIES AND LIABILITY

ZYPHO S.A. provides no warranties and shall, under no circumstances, be liable for damages of any kind that may arise as a result of:

The lack of availability, maintenance and effective functioning of the website and/or its services or content.
The presence of viruses, malicious or harmful programmes in the content.
The illicit, negligent or fraudulent use of the website, its services or content by users, contrary to these Terms of Use, good faith, generally accepted uses or public order.

PROCESSING OF PERSONAL DATA

ZYPHO S.A., as stated in its "PRIVACY POLICY", which can be consulted on this website, has adopted the appropriate security measures for the data it processes and manages, incorporating all the technical means and measures at its disposal to guarantee confidentiality and prevent misuse, loss, alteration, unauthorised access and theft.

APPLICABLE LEGISLATION AND JURISDICTION

Any dispute relating to the validity, interpretation and/or execution of the information contained on this website shall be governed exclusively by the laws and courts of Portugal. This clause does not affect your statutory rights. The user accepts that, in the event of a dispute relating to the use of the website, electronic evidence (emails, backups, etc.) may be used as valid evidence.

If any of the terms of this Legal Notice are held to be invalid or unenforceable, the remaining terms shall remain valid and those held invalid shall continue to be enforceable to the fullest extent permitted by law.

CONTACT

Should any user have any questions or comments regarding this Legal Notice, they are encouraged to send an email to CPDiberia@aliaxis.com or write to the address indicated at the top of this page.

Privacy Policy

PRIVACY POLICY

ZYPHO S.A. hereby informs you of its Privacy Policy regarding personal data.

PRIVACY POLICY

WHO IS THE DATA CONTROLLER?

Name of the company: ZYPHO S.A.

Address: Tower Plaza I, Via Eng. Edgar Cardoso 23, 5º H 4400-676 Vila Nova de Gaia

Email address: b2b.portugal@aliaxis.com

VAT number: 509221785

WHAT TYPE OF DATA DO WE PROCESS?

We may need to process certain types of data depending on the products, services or features you wish to use at any given time. In general, depending on the case, this data may include:

Your identification information: name, surname, tax identification number, foreign identification number or passport number, language, country from which you are interacting with us, etc.
Contact information: phone number, postal address, email address, etc.
Financial and transactional information: Your payment or card details, information on your purchases, orders, returns, etc.
Connection, geolocation and browsing data (if you interact with us from your mobile phone, for example).
Commercial information if you are subscribed to our newsletter.
Information on your likes and preferences.

Please note that when we ask you to fill in your personal data in order to give you access to a specific feature or service on the website, some fields will be marked as mandatory, as we require this data in order to provide you with the service or to give you access to the relevant feature.

Please note that if you choose not to provide us with this data, you may not be able to complete your user registration or take advantage of these services or features.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we may process your personal data for the following purposes:

For the development, fulfilment and performance of the sales contract

This purpose includes the processing of your data mainly to:

Contact you with updates or information on the products you have purchased, including sending quality surveys on the products you have received.

Manage the payment of the products you purchase, regardless of the payment method used.

Activate the necessary mechanisms to prevent potential fraud against you and us during the purchase process. If we suspect a transaction to be fraudulent, this processing may result in the transaction being blocked.

Manage possible returns once you have made a purchase and handle enquiries about the availability of different products.

Bill and provide you with receipts, invoices or any other document proving payment of the purchases you have made on our platform.

For handling requests or enquiries made through the various channels available on our platform

We only process personal data that is strictly necessary in order to handle or resolve your request or enquiry.

For your registration on the website

If you choose to register on our website, we need to process your data in order to identify you as a user of the website and to give you access to the various features, products and services available to you as a registered user. You can cancel your registered user account by contacting our customer service department.

For marketing purposes

If you subscribe to our newsletter, your personal data will be used to send you regular company newsletters.

We remind you that you can unsubscribe from the newsletter, at any time and free of charge, by contacting us via the email address of the data controller or by following the instructions provided in each of our communications.

Usability and quality analysis for the improvement of our services (Cookies)

When you access our platform, we will process your browsing data for analytical and statistical purposes, namely to understand how users interact with our platform and to be able to make improvements to it.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis for processing your personal data depends on the specific purpose for which we are processing it. Therefore, different legal bases apply for different purposes:

Development, fulfilment and performance of the sales contract

The processing of your data is necessary for the performance of the sales contract binding us to you. We believe that processing this data is beneficial to all parties involved in the payment of a purchase, and in particular to you, as it allows us to take appropriate measures to protect you from attempted fraud by third parties.

Customer Service

We believe that we have a legitimate interest in responding to the requests or queries submitted to us through the various contact channels available. We believe that processing this data is also beneficial to you, as it allows us to provide you with appropriate support and to resolve any queries you may have. When you contact us, in particular for the handling of incidents related to products purchased through the Platform, the processing is necessary for the performance of the sales contract. If your request relates to the exercise of any of the rights set out below or involves a complaint about our products or services, the legal basis for the processing of your data is to comply with our legal obligations.

For your registration on the website

The legal basis is your consent when you register on our website.

Marketing

The legal basis for the processing of your data for marketing purposes is your consent.

For example, when you agree to receive personalised information through various channels, when you agree to receive newsletters, or when you accept the terms and conditions to participate in a promotional campaign.

Usability and quality analysis

The legal basis is your consent.

HOW LONG DO WE KEEP YOUR DATA?

Development, fulfilment and performance of the sales contract

We will process your data for the time that is necessary to manage the products or services you have purchased, and thereafter for the legally established periods in order to comply with our tax obligations. In some cases, we will only process certain data until you choose otherwise, such as payment details (bank card) that you have asked us to store for possible future purchases.

Customer service

We will process your data for as long as is necessary to handle your request or enquiry.

For your registration on the website

We will process your data for as long as you remain a registered user (i.e. until you decide to unsubscribe).

Marketing

We will process your data until you request to unsubscribe or cancel your subscription to the newsletter. If you participate in a promotional campaign, we will keep your data for six months after the campaign has ended. If you withdraw your consent, this will not affect the lawfulness of the processing carried out up to that date.

Usability and quality analysis

As described in the Cookie Policy.

Notwithstanding the fact that we will process your data for the time strictly necessary to fulfil the purpose for which it was collected, we will thereafter properly store and protect your data for as long as liabilities arising from the processing may arise, in accordance with the regulations in force at the time. We will delete the personal data after the statute of limitations in each case has expired.

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfil the purposes set out in this Privacy Policy, it is necessary for us to provide access to your personal data to third parties, who assist us in the provision of our services, as listed below:

Financial institutions, for handling payments, as well as PayPal
Technology service providers that support us, such as Plakonet, Tecnologias de Informação, Lda
Logistics, transport and delivery service providers and partners

We would also like to inform you that we are present on the following social media platforms: Facebook, LinkedIn, Twitter and YouTube, to keep our followers updated on our latest news and services.

You can voluntarily access these social networks via the links available on the website or directly from your browser or installed application.

Please note that this website is not responsible for the use of data by these social networks. However, if data is generated on the social network and is the result of an interaction with our official account, we will be the joint data controllers along with the social network.

Creating an account on a social network through this company does not mean that you should consent to the processing of your data without first informing yourself of the scope of the processing.

In order to consent to the transfer of your data from this website and its processing, you should carefully read the Privacy Policy of the social network you wish to access:

Facebook: https://www.facebook.com/privacy/policy/
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Twitter: https://twitter.com/en/privacy
YouTube: https://www.youtube.com/howyoutubeworks/user-settings/privacy/

This way, you can be informed before clicking on the logos of the social networks on our website and thus be redirected voluntarily and with prior knowledge of the processing of your data.

6 INTERNATIONAL TRANSFERS

We do not make international data transfers outside the European Union or to countries that do not have an adequate level of data protection as declared by the European Commission.

However, we do work with third-party cookies. By accepting the use of certain types of cookies (e.g. Google Analytics), you consent to the transfer of your personal data to third countries. Please refer to the cookie policy for more information.

WHAT ARE YOUR RIGHTS WHEN YOU GIVE US YOUR DATA?

We are committed to protecting the confidentiality of your personal data and ensuring that you can exercise your rights.

You can exercise these rights free of charge by sending an email to CPDiberia@aliaxis.com, simply stating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may ask you to provide a copy of a document proving your identity. Regardless of the purpose or legal basis on which we process your data, you have the right to:

Request access to the data we hold about you.
Request that we correct the data we hold about you. Please note that by actively providing us with your personal data via any channel, you guarantee that it is correct and accurate and you undertake to notify us of any changes or amendments thereto.
Request that we erase your data if it is no longer necessary for the purposes previously communicated to you, or if we no longer have a legal basis for processing it.
Request that we restrict the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of your data or keep it for longer than the necessary period if you so require. If you have given us your consent to process your data for any purpose, you also have the right to withdraw your consent at any time.
Receive the personal data you have provided in a structured, commonly used and machine-readable format and transfer it to another data controller.
Object to the processing of your data where the processing of your data is based on our legitimate interest.

Finally, we inform you of your right to lodge a complaint with the relevant Data Protection Authority, namely:

COMISSÃO NACIONAL DE PROTEÇÃO DE DADOS (CDPD), Rua de São Bento, nº 148, 3º | 1200-821 LISBOA | geral@cnpd.pt

For more information, visit https://www.cnpd.pt/

CHANGES TO THE PRIVACY POLICY

We may update the information contained in this Privacy Policy as we deem necessary. If we do so, we will notify you through various channels on the Platform, or by email if the change is significant to your privacy, so that you can review the changes, assess them, and, if necessary, object or opt out of any service or feature.

Terms of use and sale

We ask you to take the time to read these terms and conditions carefully (hereafter ‘Terms and Conditions’). Unless stated otherwise herein, the relationship between ZYPHO and its Users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. If you do not agree to these Terms and Conditions in their entirety, please do not use the Site.
ZYPHO may from time to time amend the Terms and Conditions by posting such change at the Site. Use by you after such change has been posted shall constitute acceptance of such changed terms.

1. IDENTIFICATION
ZYPHO SA, with fiscal number 509221785 is the seller of the products displayed on the Site. ZYPHO SA has its registered office at em R. Barão do Corvo, 37 – 1º F – 4400-039 V N Gaia | Portugal.

2. ACCURACY OF CONTENT
ZYPHO uses its best efforts to keep the information on the Site updated. The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate only. However, we cannot guarantee that your screen's display will accurately reflect the color of the product on delivery. Changes are periodically made to the information on the Site without notice to you. ZYPHO reserves the right to change the Site at any time, in its discretion. ZYPHO does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. ZYPHO shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.

3. PRICES
The price of the products you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed on the e-mail confirmation confirming receipt of your order. All prices are in €. If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for the sum that has been debited from your credit card for the products.

4. ONLINE ORDERING
You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:

5. PAYMENT
The payment modalities we accept are mentioned on our Site. Payment must be made in euros (€) by Visa, Paypal or bank transfer.
ZYPHO retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities.

6. SALE CONTRACT
No sale contract will exist between you and ZYPHO until ZYPHO dispatches the products. All information on our Site is an invitation to treat only and is not an offer or unilateral contract. Your order represents a binding offer by you to purchase our products. The sale will only be binding once we have notified you by means of the Shipping Notification E-mail that the goods have been dispatched to you.
ZYPHO reserves the right to refuse an order, for any reason, wholly or partially, and in any case in the following cases:
o If the product is not available;
o If your billing information is not correct or not verifiable;
o If your order is flagged up by the security systems as an unusual order or an order susceptible of fraud;
o If your bank transfer payment/reservation is not received timely;
o If we have reason to believe you are under 18;
o If there was an error in the price quote;
o If we could not deliver to the address provided by you;
o In the event of force majeure.

7. DELIVERY RESTRICTIONS - COUNTRY OF DELIVERY
We deliver from Monday till Friday, except for bank holidays.

8. DELIVERY
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
All goods will be dispatched from ZYPHO. If your product is not delivered within the specified timescale, please contact us by b2b@zypho.pt.

9. DEFECTIVE PRODUCT OR WRONG DELIVERY
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please claim within 24 hours. ZYPHO will not be responsible for transport injuries. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product.

10. RETURN FORM
Returns are only accepted if the products are still in the original undamaged packaging, and up to 15 days after receiving the order. The return will be borne by the customer who must send email b2b@zypho.pt to inform which order he refers to. Only goods purchased online on the Site can be returned.

11. LIMITATION OF LIABILITY
We use reasonable commercial efforts to keep the site uninterrupted and error free. We also endeavor to protect the site against computer viruses and other ‘malware’. Taking into account the nature of these dangers and the internet, it is your responsibility to take the necessary precautions and measures to protect your computer and system, as your use of the site and the information thereon occurs exclusively at your own risk.
We cannot be held responsible for the use or the inability to use the site, the site’s content or any link to another website, or the performance of the products purchased on the site. To the maximum extent permitted by law, we shall not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any (business) loss (including loss of profits, time, revenue, data), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the site.
Our entire liability in connection with the sale contract will not exceed the purchase price of the products in question.
These terms and conditions do not affect your statutory rights.

12. WARRANTY
(a) Legal Warranty:
Consumers are entitled to the legal warranty. It covers lack of conformity of the goods at the time of the delivery. The seller undertakes to replace or repair the concerned goods (or parts) free of charge. The seller reserves the right to exchange the article if the costs for a repair are disproportionate, or if a repair is impossible.
(b) Commercial Warranty:
ZYPHO also offers an additional commercial warranty extending the warranty for the Zypho Heat Exchanger to 5 years (valves and connections not included), for private purchasing.

13. USE LIMITATIONS AND INTELLECTUAL PROPERTY RIGHTS
All brand names, product names and titles used on the Site are trademarks or trade names of ZYPHO. You are not allowed to use or reproduce any such trademarks or trade names as they may constitute an infringement of the holders' rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of ZYPHO or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain ZYPHO's prior written consent.

14. USE OF INFORMATION AND SUGGESTIONS BY YOU REGARDING THIS SITE
In the event you provide to ZYPHO or post any material, information, suggestions or comments on or through the Site about the Site, the way in which ZYPHO conducts its business, or the operation of the Site, ZYPHO reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to ZYPHO a non-exclusive, perpetual, worldwide, royalty free license to utilize and publish such information and material, in whole or in part. However, use by ZYPHO of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the site's Privacy Policy.

15. PRIVACY POLICY
We consider your privacy as very important and we want to be sure you are aware of and agree with the way in which we may use your personal information. You can find our Privacy Policy on our website. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.

16. GOVERNING LAW
Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of Portugal and the Portugal courts, without prejudice to the right of a consumer to bring a dispute before the court that is competent on the basis of mandatory legal provisions. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence.
If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.

Livro de Reclamações Online

Find your Perfect ZYPHO

LEGAL NOTICE

LEGAL NOTICE

IDENTIFICATION INFORMATION

USE OF THE WEBSITE AND USER OBLIGATIONS.

INTELLECTUAL AND INDUSTRIAL PROPERTY

LINKS

UNILATERAL MODIFICATION AND DURATION

PROCESSING OF PERSONAL DATA

APPLICABLE LEGISLATION AND JURISDICTION

CONTACT

Privacy Policy

PRIVACY POLICY

PRIVACY POLICY

WHO IS THE DATA CONTROLLER?

WHAT TYPE OF DATA DO WE PROCESS?

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

HOW LONG DO WE KEEP YOUR DATA?

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

6 INTERNATIONAL TRANSFERS

WHAT ARE YOUR RIGHTS WHEN YOU GIVE US YOUR DATA?

CHANGES TO THE PRIVACY POLICY

Terms of use and sale

Find your Perfect ZYPHO

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